Our commitment to you
Once we have received a deposit for your booking and you have received a booking confirmation from us by email, we are committed to providing you with our service. We will only contract out in extreme circumstances. We often turn down enquirers because we are fully booked and committed to our clients. Because we regularly turn down potential bookings, we have a cancellation policy in place which ensures that minimum loss is made by our business and also offers protection for our clients.
If you cancel
Cancelling your booking must be done in writing and MUST be acknowledged by us in writing. On booking, we require a minimum deposit of 50%
If your booking is cancelled under either option, the first 50% paid is non-refundable under any circumstance.
If you cancel with more than 6 weeks before the function date, no further payment will be due.
Cancellation between the following time frames will incur a further charge on top of your 50% deposit:
6 weeks – 60% due
5 weeks – 70% due
4 weeks – 80% due
3 weeks – 90% due
2 weeks – Full balance due
The full balance will be due no less than 14 days before the function date. Once the account is settled, no refunds will be made. If we are unable to contact you to settle your account by the due date, your allocated date may be offered to our open enquirers and could result in the loss of your booking without refund.
If we cancel
In the unlikely event of us having to cancel the provision of our photography service to you, it is our policy to do one of the following:
Provide a similar service (as close to ours as is possible) using a contractor.
Provide a full refund of monies paid to date.
Fortunately, we have never had to cancel on a client since we have been in business. Instances beyond our control may include vehicle failure, severe weather conditions, equipment failure and sickness, however we always make the utmost effort to pre-empt and avoid these situations.
If any downtime occurs as a result of any of the above or any other unforeseen event, we will add time on at the end of the function ensuring that you receive your full service.
Rescheduling your event due to COVID-19
If you need to reschedule your event due to the Coronavirus pandemic, we are happy to transfer your booking provided that:
- A minimum of 2 weeks notice is given
- We have availability for your new date (we advise that you consult with us when you are in the process of choosing a new date)
- The function date is no later than December 2022
If any of the above rescheduling conditions aren’t met, our cancellation policy will apply.
Equipment and personnel abuse policy
Our staff are highly trained in photography and customer service. In the event of our staff or our equipment suffering unnecessary abuse from any of the guests at the function, we reserve the right to shut the service down with immediate effect and no monies will be refundable.